Return Policy (Exchanges, refunds and cancellations)

Exchanges & Refunds

Each garment you order is shipped after a proper checking and we hope that the product is upto your expectations and fits you perfectly!

We understand that the product may not be upto your expectations sometimes. In such a case, we will be happy to do an exchange for you.

We have a 5-day return policy, which means you have 5 days after receiving your item to request an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, contact us on whatsapp (7838737138) with return reason and order no. and we will do the needful within 1-2 working days. You can also send an email to vrittaofficial@gmail.com.

The cost of any exchange is to be borne by the customer.

Returns sent back to us without approval would not be accepted.

Once your return order is picked up from your place, we will place an exchange order as per your requirements and as soon as your return order is received and inspected, if approved,we'll dispatch the exchange order or we will issue the store credits as per your convinience. You'll be notified of the order and dispatch on whatsapp on the provided phone no. or email.


Refunds:

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on product unavailability due to some reason or in case of fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.  

Contact us on whatsapp (7838737138) or at vrittaofficial@gmail.com for Late or missing refunds (if applicable).

 

Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

 

Cancellations:

Reach out to us on whatsapp (7838737138) or email to request the cancellation.

- If you cancel the order befor its dispatch and within 24 hrs of placing an order, your full amount would be refunded to the original payment mode.

- If you cancel the order before its dispatch and after 24hrs of placing an order, flat 3% of the amount would be deducted and the balance amount would be refunded to the original payment mode.

- If the order is dispatched before the cancellation request, we could not process the request.